Privacy Policy

Last updated:16 August 2025

Welcome to Simplex Technology Solutions (“we”, “our”, or “us”). We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile applications and services related to grocery and meat delivery solutions. By using our services, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

  • Personal Information: Name, email address, phone number, delivery address, and location.
  • Payment Information: Details required to process payments (handled securely via Razorpay).
  • Device & Log Information: IP address, device ID, operating system, app version, and other device details.
  • Usage Information: How you interact within our apps, features used, and preferences.

2. How We Use Your Information

  • Provide, operate, and maintain our applications and services.
  • Process and manage orders, deliveries, and payments.
  • Improve user experience and customer support.
  • Communicate with you regarding services, updates, and support.
  • Send marketing and promotional messages (you may opt-out anytime).
  • Prevent fraud, illegal activities, or security breaches.

3. Sharing of Your Information

  • Service Providers: With trusted partners such as Firebase (for analytics, notifications) and Razorpay (for secure payment processing).
  • Business Transfers: In connection with any merger, sale of company assets, or acquisition.
  • Legal Requirements: If required to comply with applicable laws, regulations, or legal processes.

4. Data Security

We use industry-standard physical, electronic, and procedural safeguards to protect your personal data. However, please be aware that no transmission over the internet or method of electronic storage is 100% secure.

5. Your Rights & Choices

  • Access and Update: You may access or update your personal information by contacting us.
  • Opt-Out of Communications: You can stop receiving marketing emails/SMS from us by following unsubscribe instructions or contacting us.
  • Account Deletion: You may request deletion of your account and data anytime.

6. Children’s Privacy

Our services are not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware of such data, we will delete it immediately.

7. Third-Party Links

Our apps may contain links to third-party websites/services that are not operated by us. We are not responsible for their content or privacy practices. Please review their privacy policies separately.

8. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the revised policy on this page with a new “Last updated” date.

9. Contact Us